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FAQ

Ordering Information


Shipping Information



Pickup Information



Other Information 



Ordering Information


How do I Pre-order?
All pre-orders should be placed online or by phone before 10 am Saturday. Presently, pre-orders are prepared every weekend and are ready for pickup or shipping on Monday.  Crave4 Gourmet Popcorn customers will select their pickup location of choice during checkout and pickup their orders/purchases at one of our conveniently located pickup locations throughout the city of Memphis and surrounding areas. See "Pickup locations" for a complete listing of locations, days and times. Currently all local orders will be delivered free of charge.
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What type of payment do you accept?
We accept PayPal, Visa, MasterCard, Discover and American Express credit/debit cards.
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Does Crave4 Gourmet Popcorn® charge sales tax? 
Yes.
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Will I receive a order confirmation email and tracking number?
We will automatically send you an email confirmation. You will also receive a tracking number at the time of purchase and via email when UPS or FedEx picks up the shipment.

When does my order ship?
Currently we only ship on Mondays and Tuesdays.  Your order will ship via the method selected during checkout: FedEx Home Delivery, FedEx Express Saver, UPS Ground, UPS Second Day Air.

What issues can delay my order?
Order changes, incorrect address, weather and UPS/FedEx backlogs can delay your delivery.


Shipping Information

When does my order ship?
Currently we only ship on Mondays.  Your order will ship via the method selected during checkout: FedEx Home Delivery, UPS Ground, Second Day Air or Next Day Air.

Can I ship to a P.O. box?
No, UPS and FedEx doesn't deliver to P.O. Boxes. 
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Does Crave4 Gourmet Popcorn® ship internationally?
For assistance with shipping internationally contact Crave4 Gourmet Popcorn® at (901) 336-2934.
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How is the popcorn packaged?
Popcorn is packaged in Tins and sealed bags for freshness. Medium, large and extra large bags are sealed plus have a resealable/reclosable ziplock to ensure freshness after opening.
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Does Crave4 Gourmet Popcorn® ship multiple Tins in one box?
In order to protect your popcorn order, we can only ship one Tin per box.


Pickup Information

What will customer need to pickup order?
Currently all local orders will be delivered free of charge.  For pickups, customer must bring a valid government issued photo ID and invoice with the order number on it.

When and where do I pickup my order?
Currently all orders are prepared every weekend. Orders are ready for pickup on Mondays. Crave4 Gourmet Popcorn customers can pickup their orders/purchases at one of our conveniently located pickup locations throughout the city of Memphis and surrounding areas.  See "Pickup locations" for a complete listing of locations, days and times.

Pickup Locations
East Memphis location:  Coming soon.
Midtown location:  Coming soon.
Cordova/Germatown location:  Coming soon.
Collierville location:  Coming soon.
Whitehaven location:  Coming soon.
Downtown location:  Coming soon.


Other Information

Is your website secured?
Yes.  Our website is secured and we use a secured shopping cart system to protect your credit card number and confidential information.

How can I add a special request?
Special requests can be added in the comments section during checkout or by calling customer service.  The comments section is located just under the Shipping Information section on the checkout page.